You usually won’t need to worry about substitutions because all the bouquets we deliver in the UK and Ireland are made by florists, and they choose the blooms that appear in each bouquet. They’ll choose according to the season, the colour palette you’ve chosen, the occasion, and any special requests. It means your bouquet is a one-off.
If you’ve ordered a bouquet that includes specific flowers (say for instance you’re sending a bouquet abroad or you’ve picked a special limited edition gift) we might need to make swaps occasionally. When your supplier is mother nature, things aren’t always predictable!
If we do need to swap out a bloom, plant, or bit of packaging, we’ll always make sure the replacement is as beautiful and at least the same value.
Our florists and suppliers follow these strict rules:
1. Any substitution made will be of superb quality.
2. The colour and shape of the chosen product must take priority and no change in size or shape is allowed.
3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
4. When a substitution is made, the utmost care is taken to use flowers or plants which maintain the overall effect of the gift.
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